As an IT Engineer, I need to provide 1st level technical support to my end user. Some how, the user are not next to me, which located in different location or different stage or even different country.
Guiding him/her through the phone are easy, if the person have some technical knowledge, but what if the person is IT dummy? Just like a chicken communicate with duck. For this case, I require to use remote access software, log in to their computer and help them troubleshoot their problem.
Remote access software is one of the good tools for technical support to solve the end user problem easily. Normally I will use RealVNC at my office, but problem is this software require port redirect/ port forwarding setting at the destination router, different router different setting, and also hard to guide the user do the setting at their router via phone call, this is not a easy use remote access software.
LogMeIn an alternative for RealVnc
How to use LogMeIn remote access software? some people said is very troublesome, and it take many step to start using this LogMeIn remote access software. In my opinion, it is very easy to use this remote access software, with few correct step. This is why I try to compile the step by step using logMeIn.com for any one who need to use this service.
LogMeIn Client Side Installation
Let start at Target workstation first, or we call it as destination workstation, the computer which I need to login in (My Client Computer)
1) My client (Target) need to access http://www.logmein.com
2) Click on “Download LogMeIn for free” (For 1st time user only)
3) My client require to register for LogMeIn website, the email & password must be know by me later, so that my side able to log in the destination computer with this email as login ID. (more…)
Facebook are more and more famous recently, event my auntie and uncle also have facebook account, I just wonder does my grandma have facebook account or not
Facebook, consider a social networking website like friendster, which able to connect a lot people at cyberspace. I always heard people said facebook is a good tools for business marketing and advertising too, and I have no idea how it works.
MIRC’s Tech Nite, Facebook talk are crap
I do attend few talk about Facebook at MCA ICT Resource Center (MIRC)’s Tech Nite, which organize once a month, but seriously I did not learn any thing from there, they are talking crap there, just talk about how to use facebook, like I learn how to use friendster during my secondary school.
How I use Facebook to expend my network, My tips
I still did not get any tips from how to use facebook to market my web hosting business, but I do have some tips to share on how to expand my social network community. (more…)
Last time before I change my theme, I plan to use another theme which is design by BOB (blogohblog.com). Unfortunately the theme are not compatible with either firefox or IE.
Either one will screw up if I can manage fix once of them vice versa. So i give up with that theme. I decide touse this O2 theme since both browser give me a nice look.
Other then this 2 famous browser, there are other web browser such as Opera, Epiphany, BonEcho, Flock, Galeon, SeaMonkey, Navigator, Minefield, Kazehakase, Iceweasel, and much more. Your website may have different lay out when using different web browser
Different web browser in different OS (Operating system) also may give you different layout too. I was tested my (more…)
I already get MYR120 Google voucher before from Mr.Hanson, Malaysia one and only one Google representative during last MIRC ICT week, any one would like to get this, may email me for Mr.Hanson Contact. For my opinion, I am not satisfy with the Google Adwords, and not as good as I imagine
Found this video from one of the Malaysian TechBlog while I search more information for Google Adwords.
If you have a small business, no harm to have a try, Strongly recomended… try to choose postpaid payment method while you register Google Adword with using this coupon, if you choose prepaid payment method, you need to top up some amount of money in the account before you can start use Google Adwords.
For my experience
I choose prepaid payment method, and I force to top up MYR40 before can start using this service. Just beware!!!
My name is Calvyn, from PENANG, an IT Engineer, Malaysia LIFE tech blogger. I am an IT Engineer who blog about my LIFE working Experience, such as Technology, Computing, Networking and also my hobbies, Photography.
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LogMeIn an alternative for RealVnc
My name is Calvyn, from PENANG, an IT Engineer, Malaysia LIFE tech blogger. I am an IT Engineer who blog about my LIFE working Experience, such as Technology, Computing, Networking and also my hobbies, Photography.