How to use LogMeIn remote access

As an IT Engineer, I need to provide 1st level technical support to my end user. Some how, the user are not next to me, which located in different location or different stage or even different country.

Guiding him/her through the phone are easy, if the person have some technical knowledge, but what if the person is IT dummy? Just like a chicken communicate with duck. For this case, I require to use remote access software, log in to their computer and help them troubleshoot their problem.

Remote access software is one of the good tools for technical support to solve the end user problem easily. Normally I will use RealVNC at my office, but problem is this software require port redirect/ port forwarding setting at the destination router, different router different setting, and also hard to guide the user do the setting at their router via phone call, this is not a easy use remote access software.

LogMeIn an alternative for RealVnc
How to use LogMeIn remote access software? some people said is very troublesome, and it take many step to start using this LogMeIn remote access software. In my opinion, it is very easy to use this remote access software, with few correct step. This is why I try to compile the step by step using logMeIn.com for any one who need to use this service.

LogMeIn Client Side Installation

Let start at Target workstation first, or we call it as destination workstation, the computer which I need to login in (My Client Computer)

1) My client (Target) need to access http://www.logmein.com

2) Click on “Download LogMeIn for free” (For 1st time user only)

3) My client require to register for LogMeIn website, the email & password must be know by me later, so that my side able to log in the destination computer with this email as login ID.

4) After sign up LogMeIn, it will prompt out the download page

5) You require to download the file, click “Download Now

6) You may choose to download the software and run it later, or can choose “open” and “run” now

7) The process of the installation on this software started.

8) Put in the description, this description represent the target workstation/destination workstation. You may install this software at different computer, and set different name in your account.

9) My client require to put in this access code, while I log in at my computer later, I will require this put access code.

One the installation done, you login back to the LogMeIn website, you will see your computer with the description (Step 8) you key in just now appear there.

Okie, that all for client side, you can sit a side and watch this magic show.

10) Oh ya, you actually require to check your email, activate the link, to start using this LogMeIn service. If without activate it, I am unable to login your computer later on.

LogMeIn Remote side (Support Side)

1) For my side (Remote side), is more easier then destination side, no need to install any file or download any file, just access into LogMeIn.com, login with the detail provide by my client ( email and password key in while register at LogmeIn client side installation step 3 above)

After login, you will see as what your client can see:

2) Click on the description (computer name set by your client at LogMeIn client side installation step 8 above). Connecting will start…

3) It will require me to put in the access code (obtain from my client), as per LogMeIn client side installation step 9.

4) Click on the remote control link

5) I am now success login into my client PC

Ops… client side will be shock, why the cruser can move it self? Have ghost? … Haha, this is so call magic for dummy user.

More information you can visit LogMeIn official Website for this free remote accesssoftware, and thank for reading this step by step using logmein remote access software.

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38 Responses to “How to use LogMeIn remote access”

  1. Titan July 27, 2008 at 10:24 pm #

    very good information.

    In future i maybe need to use this to help my customer to troubleshoot their Industrial procsess too.

  2. TZ July 29, 2008 at 9:06 am #

    Oops! … dangerous to place any personal pictures or information in the PC with LogMeIn… hehehe…

    With this feature, you able to login, copy anything and transfer via net to the other computer eh!…

  3. Jesus July 30, 2008 at 5:42 am #

    Ever heard of Remote Desktop? It’s already a core component of Windows XP. Try it. It works very well.

  4. Andy July 30, 2008 at 6:44 am #

    As much as I like log me in free, I find that it can be as big a hassle getting clients to install it as it is to talk them through the problem. We got round this problem at work by using Log Me In Rescue, rather that the client having it already installed on their pc with an email addy and pass word. They go to a web site and punch in a code we give them and down load an app. This gives us access until the app is closed. Then if we need to get back in we have to give them a new code. The only down side is that this costs money for a license

    However for those looking for a free version of this for personal use (i.e. supporting family/friends) I would suggest looking at Team Viewer (www.teamviewer.com) this works like log me in rescue except the client gives you a password and session id to put into your software

    Andy

  5. Rice Blogger August 6, 2008 at 3:45 pm #

    i usd them too..the free service is great…don’t really use the premium service although was given a trial period…

  6. Hanep August 12, 2008 at 12:52 am #

    Good post, explainable. This is what I did when it comes to high end user’s support. For normal support can directly via support tickets. thanks anyway

  7. Omega August 12, 2008 at 3:15 am #

    But free version not supporting file transfer. If we need to install something to our client’s pc to solve their issue, we have problem….

  8. linda August 12, 2008 at 1:28 pm #

    hoho..thanks alot…i learn a new things in network..

  9. Pedro August 13, 2008 at 1:43 am #

    @Omega: Use Teamviewer in order to get a full version of a remote control software without any limitations.

    You can remote control PCs (and Macs), transfer files, change views, present, record the session, chat…

    VNC also does a lot but its quite hard to set it up sometimes.

  10. Crazyfool August 16, 2008 at 10:44 pm #

    nice things hehe

  11. Bob August 22, 2008 at 4:20 am #

    Ahhhh, so you have to go to the website, to find computers…

  12. Richard September 26, 2008 at 11:35 pm #

    An even easier tool to use is Techinline Remote Desktop (www.techinline.com) which doesn’t even require any installation on either end because it runs through the browser. All the remote party has to do is open a page in their browser, get a number and once you enter that number on your end, that’s it..From what I’ve seen that’s as easy as it gets. The great thing about Techinline is that it’s about a quarter of the price of the LogMeIn Rescue version, adnd they also have a “pay as you go” plan which is good for sporadic use

  13. shah October 10, 2008 at 4:57 pm #

    If pc is inside company network or under firewall is it possible to connect?

  14. calvyn October 12, 2008 at 10:30 am #

    shah >
    I able to connect my company PC, without firewall, I have another friend who work in dell also can use to connect with his company PC, dell should have firewall

  15. jech November 7, 2008 at 9:51 pm #

    This is just the same as Remote Desktop, There is also called eyeOS an Desktop OS base on linux try it on eyeOS.net

  16. Mariana November 21, 2008 at 8:07 am #

    Duvida! Trabalho em um empresa que atumente esta usando o logmein para a manutenção dos micros que é acessado diretamente da assistencia tecnica, gostaria de saber se o pc que eu uso na empresa fica gravado tudo o que eu faço o dia todo em algum lugar ou em alguma pasta se ficar onde que fica?
    A duvida é o logmein grava e salva tudo qu eé feito pelos funcionarios ou não???
    Me ajudem Por favor….

    Obrigada

  17. calvyn November 22, 2008 at 1:09 am #

    Mariana >

    Sorry, unable to understand your language, can you write in english?

  18. Ryan January 14, 2009 at 12:37 am #

    I’m wonder if i can access my father’s comp. but his company is still on dial-up. I use remote Desktop and i’m gonna try Teamviewer. Can I access his computer tho

  19. Ryan January 14, 2009 at 12:40 am #

    Also Richard, on that techline does the client have to pay as well. Or do you just pay for that session urself

  20. Resposta para Mariana January 19, 2009 at 11:09 pm #

    Hey, Calvin, this translation for Mariana correct me if my answer is wrong:

    Question! I work at a company which actualy uses logmein to maintain our computers accessing them straight from customer support, I’d like to know if the computer I use has any records of everything I do all day somewhere or any folder and if there is where is it?
    My question is does logmein records and saves everything that’s done by our employees or not?

    Help Please

    Thank you.

  21. vishy March 2, 2009 at 7:19 pm #

    its an wonderful experience

  22. James Bond March 10, 2009 at 7:59 am #

    Ku?wa, czy to oby na pewno po polsku strona? Chyba jeden go?ciu ma?o kumaty sam sobie tekst i potem komentarze pisa? bo wszystkie s? jak automatyczne t?umaczenie z Google :-)))

  23. dean April 8, 2009 at 6:10 pm #

    hei.. im woderin .. its bout d’ email addres we use for logmein accounts.. my question is,,, does every computer needs a diff email addrs or is 1 email addres is able to acess every computer wif diff computer discription and diff acess code???

  24. fadhil July 30, 2009 at 8:31 am #

    it is n a good kowledge in net vork n u r language is very wasy to understand thanks alot

  25. angela fedder November 29, 2009 at 4:10 pm #

    I’m new to Log Me In and I’ve completed the downloads and installation. I then followed the steps to register. I’m lost what to do next? I’m unsure how to work this and I’m in need of a step by step guide how to do this. Can anyone help???

  26. PC Remote Access January 11, 2010 at 11:50 pm #

    Although I have been using Proxy Networks products for my remote access needs, it does seem that many people are using LogMeIn. I would love to see a side by side comparison to see where each programs strengths and weaknesses lie compared to one another.

  27. lareina February 12, 2010 at 10:36 pm #

    @Richard, Thanks for recommending techinline. Just tried it and it was so easy. Perfect for my two computer illiterate parents. I was even able to drag and drop files from one computer to the other quite simply.

  28. asw June 1, 2010 at 1:05 am #

    goooooodddd

  29. asw June 1, 2010 at 1:08 am #

    teamviewer & logme are same

  30. Michael August 3, 2010 at 8:32 pm #

    “Ops… client side will be shock, why the cruser can move it self? Have ghost? … Haha, this is so call magic for dummy user.”

    How is it that the rest of the tutorial is in perfect English but the comment above looks like it was written by a lolcat?

  31. mahesh August 14, 2010 at 11:56 am #

    it is n a good kowledge in net vork n u r language is very wasy to understand thanks alot

  32. koh September 21, 2010 at 4:05 pm #

    i need use to logmein but i no understand !!

  33. Martin April 20, 2011 at 4:48 pm #

    Guys, using the free tools like TeamViewer Free and LogMeIn Free for commercial purposes is out of the question. For a small business, their non-free versions are too expensive. I love the Techinline tool that Richard recommended (http://www.techinline.com/) – 4 times cheaper than LogMeIn Rescue, and very easy to use – I don’t have to install any software on my PC and I am not limited to using Techinline on a single workstation – I can open a web browser page from any PC in any part of the world and connect to my client in a matter of seconds.

  34. Kishore June 13, 2011 at 7:35 pm #

    use another good software for remote accessing pc is (http://www.ammyy.com/en/).

  35. seasonz June 29, 2011 at 9:35 am #

    wew…good work…but some preview cannot be shown…

  36. Janet July 2, 2011 at 6:03 am #

    LMI is a good packaged software solution for personal use. But for business users, appliance-based solution may be a better alternative.

    This is because software usually has high up-front cost – you need to have a dedicated computer to host it to avoid disruptions from other applications and extensive time to setup and maintain. You may also need to buy several licenses and pay to upgrade it from time to time.

    By contrast, appliance has low upfront cost because it comes as a complete hardware and software bundled and pre-configured package. And there is no monthly fee. In most cases, it is also easy to deploy (plug-and-play). as for the maintenance, most of appliances have self-updating functions, so easy too.
    The leading remote access appliance vendors are RHUB and Sonicwall.

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  1. TeamViewer, an Remote Access Software, alternative remote control software | iCalvyn.com - November 4, 2008

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