When people asking me how i will comment on Maxis. Only 1 comment i can give…”Maxis Suck”Â
1st Suck - Very slow process
IÂ have sign up theMaxis Boardband on 4th FEB 2007, but the Maxis come to install for me on nearly middle of march. it delay 1 month plus.
2nd Suck - Stupid system, no updated
When i receive 1st bill. it stated i have start the service at 7th FEB 2007 (few days after the date i apply), there make no sense to me. imediate i call to maxis to ask, the operator said waive the RM68 for that month, just need to pay RM100 for the activation fees.
3rd Suck - Lausy service
15th APR 2007, Last sunday, i not able to connect the internet, so to monday and tuesday, i though is bloody service interupt again. becouse on end of march, whole week have interuntion, some time cannot connect, some time can, but connection is GPRS only, and always disconnect, average 5 minute 1 time. i call to axis, they told me i stay at 5th floor, signal not good, but previously week was good, signal is HSPDA always, the bandwidth is around 300 to 400kbps for download.
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4th Suck - Simply bared my sevice
17th APR 2007, Tuesday, only i receive my 2nd bill, 18th APR 2007,  Wednesday, i started to call the Maxis help desk, they said i did paid my bill and bared my line, after pay the bill, maximun wait 24 hour will able to use.
what the hell of Maxis doing? i am owing RM168 only, some more are separated bill, 2nd bill just receive( 1st bill is activation fees RM100, 2nd bill is 1st month bill RM68)
5th Suck - Different word, just now said after 24 hour, now said 2 hour
Imediately i go to pay the bill 8pm (wed 18th APR), the service centre girl told me after 2 hour will able to use. I keep on trying, still cannot connect after 2, 3 hour, even next morning also same. Until the next day after i back from company, i try, still cannot, already 24 hour.
6th Suck - Useless helpdesk
I have use the phone come with the maxis boardband to call 123 (Toll free help line) the help desk unable to answer my question, ask me to call 1800 88 2000, but i didn dot it, i have call again 123, another operator asnwer me, the operator have checked my bill, the bill was settle, but she unable to verify my problem, ask me to call 1800 82 2000. What the hell is the maxis help line. Other telco just need to call 1 number, they able to solve all the question, even they don’t know how to answer, they also will ask to wait for few minute to find out the answer or call me back shortly
7th Suck - RUDE helpdesk
20th APR Firday morning, i call maxis 1800 82 2000, the operator check my status, all was ok. I did not bring along my modem to company, so i wait until back home, at the end still the same. My temple are very hot, i hv to call the centre to F*** them. After complaint the service, the help desk girl unable to solve my problem, said will call me back shortly, imediate close my phone, i not yet ask her name also. What a rude service…at the end did not get any call from Maxis. Really suck, let me wait the whole night.
8th Suck - Low Quality Modem
When the 1st day i install this service, once on the modem, after 1 or 2 min will automatic connect, bit after fews day, i not able to get connect. i have to browse in the modem http://192.168.0.1 to manually connect the service. How i going to do if i don’t have experience in Networking? or i am a total 0% IT knowledge?
I realise my modem setting are all gone, when i call the help desk today morning 21th APR 2007, they ask me to check the LED light infront of modem, all are normal, I has spoken to the helpdesk that the APN configure was no data, but they said my modem was no problem if the RSSI ’s LED is light on.
After half hour, the Help Desk has call back, ask me to reset the modem, restart my PC, they said they has reset my account location. At the end still the same problem, i call back and mention on the APN Configure, instead want the setting from them, after they give me, every thing was done. After i when home, the setting has gone again, i has to key in again and then it can connect. What the hell are the modem quality
Almost 1 week i hv no internet use, are they going to deduct 1 week for me in my bill? what i can say is MAXIS SUCK
My name is Calvyn,from PENANG, an IT Engineer, Malaysia LIFE tech blogger. I am an IT Engineer who blog about my LIFE working Experience, such as Technology, Computing, Networking and also my hobbies, Photography.
By Lee Sian Khoon on Apr 22, 2007 | Reply
You can also placed your complaint at http://www.consumer.com.my/
By yipguseng on Apr 23, 2007 | Reply
oh man. tat’s really sux…man, this really does gimme an impression all ISP in malaysia are like tat -_-
By CHONGMENG on Jun 28, 2007 | Reply
well just can not release the stress i get this few days…saw this page, i would also like to drop some comment and problem i have encounter with maxis boardband service. Just to share my experince with all friend who want to use maxis boardband…
I have registed with maxis boardband on 11/6/07 in any maxis stored as claim by Maxis Helpline infomation. ok then i go to SS2 maxis centre to registed it. The sales person inform me that i need to Wait for 02 week in order to get my Wireless modem, as claim by them thier appionted vendor will call me and the installer will come to my house to install the wireless modem. and the sales person make the time arragement for me to have the modem install.
1 suck i get is when on 25/6, the installation time is 9am , i wake up at 8.30 and wait for the installer come to fix the modem with full of suprise because was just wondering how is this boardband service all about and how can maxis offer? but i wait until 9.30am …still no ppl is calling me or come to fix the modem..so i just call to maxis, the maxis staff ask me to have passion on this because the time is from 9am till 10am…anytime between this the installer will come…have passion to wait for this..OK fine i just wait. but then after 10am still there is nothing from them ….so i give second call to maxis.when the person pick up call, and i explan to him the situation and they appologise to me and say will check for me. ( Very confidence in the 1st place to ask me to wait at anytime from 9am - 10am, Sure the installer will come wor)ok then i wait till 12noon ..still no body call me …except i keep calling them to check with them wherether the installer is coming or not….
after that i give call to maxis to ask them am i suppose to keep calling them and check with the status of this stupid installer is coming or not. but the maxis staff is very confidence that thier installer will definately come to install the thing for me…and then at 6pm i get incoming call from a stranger which the vendor is calling me and say they are very hardworking and can work till very late to come and install the modem for me..( haha…very hardworking vendor which maxis is appreciate thier hardwork) ok then they have come to my house at 9.30pm. and make the installation. ( few thing to drop here, They say in very nice way, talk also very nice…but here some additional information to share, i have been sitting in my house for more than 12 hours to wait for them to come, end up they send 02 stranger in casual wear come to my house at 9.30pm??? it’s not the IT knowlegeble technician installer, but it only SENDER (LIKE OFFICE BOY)- do not known computer which also dun known how to properly plugin LAN cable, spolie my newly bought note book, they claim my note book is too new and not suitable to use it because the note book is using window vista ( what a funny person ) vista can not go to Maxis Boardband kah??? then i give them my old note book which using window XP. but it still can not go online. thne only the installer tell me, he say: Maxis is very bad, some time they no do the setup properly, so now u can not go online till maxis active your account. (???????? my curious is why at the 1st place if the account is not active, the installer should known and should clariying in the 1st place wherether the account is active or not be rather telling me story of claim that my new notebook is not suitable to use due to i am using window vista??? ok That is the kind and quality of installer whose maxis board band is using , so becareful.
2nd suck i get is,…..maybe i should not let this installer(Office boy) ever step into my house, or ever touch my notebook, because when i registed with maxis i have ask a quetion to maxis people, i ask : i am applying for a wireless modem why it’s neccesary to have your installer to come to my house to install the modem for me?? they answer me: No sir, we will send a profeesional to your place to install and do the setup for you. so u need to wait 02 week for them to come. OK i take thier world. but end up , i have my note book LAN port spoile due to thier careless, and i need to release 02 indian race young stranger wearing casual wear and come to my house at 9.30pm.
3rd suck is; after all this untill today, 28/06/07, i still can not use the modem. then just now i have call to them again, they claim my acct is not created yet and they can not view my acct. and ask me to wait.
I HAVE A WORLD TO SHARE WITH ALL THE FRIEND WHO WANT TO USE MAXIS BOARDBAND SERVICE IS , WAIT WAIT WAIT WAIT WAIT. U HAVE NO CHOICE BY LETTING THOSE ( DISPACTH ) TO HELP U INSTALL FOR YOUR COMPUTER, MAKE SURE YOUR COMPUTER IS NOT THE LATEST TECHNOLOGY OR ELASE THEY DUN KNOWN HOW TO USE YOUR COMPUTER. SERIOUS !!!!!! NO JOY!!!!!! AND BE A FORGETFUL PPL WHEN THEY ASSIT YOU TO INSTALL OR DONE THE SERVICE FOR YOU. FORGIVE THEM FOR BORKEN ANY PART OF YOUR COMPUTER BECAUSE THEY JUST A OFFICE BOY, AND AS CLAIM BY THE VENDOR OF THEM, PLEASE PITTY THEM FOR A VERY VERY LOW PROFIT MARGIN THEY ARE GETTING FROM INSTALLING THE MODEM IN YOUR HOUSE AND THAT IS WHY THEY CAN NOT AFFORT TO HIRE EXPENRICE AND KNOWDLEGEBLE PERSON TO HELP YOU ON YOUR INSTALLATION. BUT THEY HAVE TRY THIER BEST BY GIVING YOU ( THE DISPACTH BOY). AND LAST WORD IS, ANYHOW THE PROCESS OF THE INSTALATION IS VERY SLOW , THE SERVICE OF ACTIVATION TAKE 01 MONTH, BUT ONE THING I CAN ENSURE IS THE MONTHLY BILL WILL NOT SLOW, SO TO ALL USER, DO NOT ANGRY AT LEAST ONE OF THIS VERY LAST THING THERE CAN DO AS SOON AS POSSIBLE THEY CAN IS, YOUR LINE WILL GET BARED IF U DUN PAY. KEEP THE GOOD WORK UP MAXIS !!! AND HOPE THE WAY U DO BUSINESS IS THE WAY U GAIN SUCCESS AND EVERY ONE SHOULD FOLLOW YOUR WAY OF DOING BUSINESS, BECAUSE CAN GET RICH VERY FAST!! THANKS YOU.